Ratio Reptiles · All products

Terms and Conditions

These terms govern your use of this website and any order you place on it. Please read them before you buy. By placing an order you agree to them.

Who you are dealing with

Our products and prices

Prices are shown in South African Rand. We are not a registered VAT vendor, so our prices do not include VAT and we do not issue tax invoices. We try to describe and picture every product accurately, but colours shown on a screen vary between devices, and a description is not a guarantee that a product will suit a particular purpose.

Prices and availability can change without notice. If a product is listed at an obviously incorrect price, or is out of stock after you have ordered, we will contact you and either refund you in full or agree a different arrangement with you. We are not obliged to fulfil an order at a price that was clearly a mistake.

How an order is made

Adding items to your cart is not an order. Your order is placed when you complete checkout, and it is accepted by us when we confirm it and take payment. Until then we may decline it — for example if we cannot verify your details, the stock has gone, or we cannot deliver to your address.

Payment

Payment is taken through our payment provider at checkout. Card details are entered on the provider's own secure page and are never seen or stored by us. We store only the provider's reference for your payment, so that it can be matched to your order.

Delivery

Delivery costs and timeframes are shown at checkout before you pay, and are set out in our Shipping and Delivery policy. Risk in the goods passes to you on delivery.

Your right to cancel

Under section 44 of the Electronic Communications and Transactions Act you may cancel an order placed on this website, without reason and without penalty, within 7 days of receiving the goods. You must return the goods unused and in their original condition, and you pay the cost of returning them. We will refund you within 30 days. See our Returns and Refunds policy for how to do it.

This right does not apply to goods made or personalised to your specification, or to anything excluded by section 42(2) of that Act.

Faulty goods

Separately from the cancellation right above, the Consumer Protection Act gives you six months from delivery to return goods that are defective, unsafe, or not as described, and to choose a repair, a replacement or a refund. It does not cover ordinary wear and tear, or damage you caused.

Your account

Keep your password to yourself and your details up to date. You are responsible for what happens on your account. Tell us immediately if you think someone else has used it.

Our content

The text, images, layout and branding on this website belong to us or to our suppliers. You may not copy or republish them for your own commercial use without our written permission.

What we are not liable for

We are liable to you for loss we cause you directly through our own failure to meet these terms. We are not liable for loss that was not reasonably foreseeable, for loss of profit or business, or for a failure caused by something outside our reasonable control — including courier delays, power or network failure, and events we cannot prevent. Nothing here limits any right you have under the Consumer Protection Act that cannot lawfully be limited.

Changes

We may change these terms. The version published here when you place an order is the one that applies to that order.

Disputes, and the law that applies

These terms are governed by South African law, and the South African courts have jurisdiction. Please contact us first — most problems are solved quickly that way. If we cannot resolve it between us, you may approach the Consumer Goods and Services Ombud — 0860 000 272, complaints@cgso.org.za, www.cgso.org.za, or the National Consumer Commission.

Contact us