Ratio Reptiles · All products

Shipping and Delivery

This policy explains how and when we get your order to you. The exact cost and estimated time for your address are shown at checkout before you pay.

Where we deliver

We deliver within South Africa. If your address falls outside the areas we cover, checkout will tell you before you pay.

Getting your order ready

We prepare orders on business days. Orders placed on a weekend or public holiday are prepared on the next business day. We will let you know if something you ordered is delayed.

Cost and timing

Delivery is quoted at checkout, based on your address and what you have ordered. Delivery estimates are estimates: they depend on the courier, and on things like weather and load shedding that neither of us controls. We will tell you if a delivery is running late.

Collection

You can choose to collect instead of paying for delivery. Choose collection at checkout and we will tell you when your order is ready and where to come. Please bring your order number.

Tracking

Once your order is on its way we send you the courier and tracking number by email, so you can follow it.

Somebody needs to be there

Couriers deliver to a person, not a doorstep. Please give an address where someone can receive the parcel during business days, and a phone number the courier can reach. If a delivery fails because nobody was there or the address was wrong, we may have to charge you the cost of delivering again.

Damage and risk

Check your parcel when it arrives. If anything is damaged, tell us within 48 hours with a photograph and we will put it right — see our Returns and Refunds policy. Risk in the goods passes to you on delivery.

Contact