Privacy Policy

This policy explains what personal information Ratio Reptiles collects, why we collect it, who we share it with and what you can do about it. We process personal information in line with the Protection of Personal Information Act (POPIA).

Who is responsible for your information

• Business name: Ratio Reptiles
• Physical address: Shop 5, Clubview Centre, C/O Lyttelton Rd, Adam Tas St, Clubview, Centurion, 0157
• Postal address: Shop 5, Clubview Centre, C/O Lyttelton Rd, Adam Tas St, Clubview, Centurion, 0157
• Email: info@ratiorepweb.com
• Website: https://ratioreptiles.com

What we collect

• Who you are: your name, email address and phone number.
• Where to deliver: your delivery and billing address.
• What you bought: your orders, invoices, returns and any messages you send us.
• Your account: your email address and a securely hashed password. We never store your password itself.
• Payment references: the reference our payment provider gives us for a payment. We do not receive or store your card number.
• Technical information: your IP address, browser and the pages you visit on this site, which we use to keep the site working and secure.

We do not seek special personal information — health, religion, race, political or trade union membership, biometrics, or criminal history — and ask that you do not send it to us.

Why we use it, and on what basis

• To take, deliver and support your order, and to handle returns. This is necessary to perform our contract with you.
• To keep accounting and tax records. This is a legal obligation.
• To protect the site and prevent fraud. This is our legitimate interest.
• To send you marketing, where you have asked for it. This is consent, and you can withdraw it at any time.

Marketing

We only send marketing to someone who has asked for it or who is an existing customer, as section 69 of POPIA allows. Every marketing email has an unsubscribe link, and you can also ask us to stop by replying to any of them. Withdrawing marketing consent does not affect messages about an order you have placed — you will still get those.

Who else sees it

We share only what each of these needs to do its job, and none of them may use your information for their own purposes:

• our payment provider, to take your payment;
• the courier or delivery service, to deliver your order;
• our email provider, to send order confirmations and any newsletter you asked for;
• our hosting and software providers, who operate the systems this shop runs on;
• a professional adviser, or an authority, where the law requires it.

Information sent outside South Africa

Some of the providers above operate servers outside South Africa. Where that happens we rely on section 72 of POPIA, and only use providers that are bound to protect your information to a standard comparable to POPIA.

How long we keep it

We keep order, invoice and payment records for at least five years, because tax law requires it. Account details are kept while your account is open. When you close your account we delete what we are not obliged to keep. Marketing lists are kept until you unsubscribe.

How we protect it

Access is restricted to the people who need it, connections to this site are encrypted, passwords are stored hashed, and payment details never reach our systems. No system is perfectly secure, but if a breach affects your personal information we will notify you and the Information Regulator as POPIA requires.

Your rights

• ask what personal information we hold about you, and get a copy;
• have it corrected or completed if it is wrong;
• ask us to delete what we no longer have grounds to keep;
• object to processing based on our legitimate interest;
• withdraw marketing consent at any time;
• complain to the Information Regulator.

To exercise any of these, email us at info@ratiorepweb.com. We will respond within a reasonable time, and we may need to verify who you are first.

You can complain directly to the Information Regulator (South Africa) — JD House, 27 Stiemens Street, Braamfontein, Johannesburg; complaints.IR@justice.gov.za

Children

This shop is not aimed at children, and we do not knowingly collect information about a child without the consent of a parent or guardian. If you believe we have, tell us and we will delete it.

Changes

If we change this policy we will publish the new version here.